Please take a minute to understand our turnaround times.
We know the importance of short deadlines in the printing industry, that’s why all jobs at DirectBannerPrinting are by default next day turnaround.
- If we receive your order by 3:30pm PT* your order will ship the next 24-48 hrs. (Custom and Large Jobs might take additional time, please contact our sales department).
- Orders will be available for Store Pick-up between 3:30 PM – 5:30 PM (M-F).
- Order must be placed, payment complete and artwork approved by the cut-off time in order to have it ready to ship/pickup the next business day.
- Artwork and/or payment issues may result in the postponement of production. Estimated Delivery and Pick-up Dates will be recalculated once any issues have been resolved.
- Estimates and Large orders may require longer production times, so if you have an extra-large order, please send us an email to firstname.lastname@example.org
We reserve the right to change our turnaround times depending on the load of work we have and the client will be notified prior submitting the order and in that case, it will not be cause for any type of complain.
Production turnaround time is different from the shipping time, orders shipped via UPS Ground may take up to 5 business days in transit (depending on your location). Weekends, holidays, and observance days do not count as transit days.
Note: We are not responsible for late shipments due to UPS exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact UPS to see if a reimbursement is possible, however it is not guaranteed.